Direct all postal correspondence to our Head Office:

The Staffordshire Webmaster

Unit A Cliff Farm, Cliff Hall Lane, Tamworth, B78 2DR, England.

Our Online Store is open 7 Days a Week 24 Hours a Day

Frequently Asked Questions

Please read our FAQ’s before sending a message.

What are the delivery charges for orders from The Different Store?

Many of the orders we send out are FREE delivery.

Those that do attract a delivery charge are clearly marked as such and the price of delivery will be added to the order total at check out

 

Which payment methods are accepted at The Different Store?

We accept payment through our secure online payment merchants Paypal and Stripe.

In the vast majority of cases the cost of your purchase will be covered 100% by our payment partners should something not go right with your purchase.

How long will delivery take?

On our free postage service, and depending on where in the world you are, your item will normally be with you in 12-20 days.

If your order is personalised the delivery time can be longer depending on the work load at the time.

Tracking details will be supplied once the orders have been shipped. Unfortunately tracking details are at present only available for the American market

Please allow at least 48 hours after we supply the tracking details for them to register on the system.

You can of course contact us, we are always happy to help.

How secure is shopping at The Different Store? Is my data protected?

Purchasing on The Different Store is 100% safe thanks to end to end secure encryption.

The cost of your purchase is also covered up to a total of $500 after purchase and during transit thanks to our payments partners @ Paypal.

Any data we collect during the purchase process on The Different Store, which includes name, email and physical addresses, is securely stored in an encrypted database on our servers.

What exactly happens after I place my order?

Once payment is made and confirmation is received by us your order becomes live and is passed on to distribution for processing.

It will, under normal circumstances, then be packed and dispatched within 48 hours. This could be longer during peak seasons.

Once dispatched you will receive an email informing you of such and also supplying you with a tracking number for the delivery. This number can sometimes take up to 48 hours to become live on the system.

You will take delivery of your item in 12-20 days from payment.

Send us an email

Thank you for getting in touch.

We normally reply to emails within 48 hours but during busier periods it may take longer.